PRI Baltica

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Privacy Policy

Effective from 20 October 2026.

This policy explains what personal data we process when you use pribaltica.com, request a quote or contact us, and what rights you have.

1. Controller

SIA “PRI Baltica”, reg. no. 40203304527, Krasta iela 3, Ogresgals, Ogresgala pag., Ogres nov., LV-5041, Latvia. Email: pbaltica@gmail.com, phone: +371 29 275 962.

2. What data we process and why

  • Quote requests. The information you enter in the form: property location, number of residents, type of use, whether installation is needed, name, phone or email. Purpose: to prepare a quote and contact you. Legal basis: steps taken at your request before entering into a contract (Article 6(1)(b) GDPR).
  • Communication by phone, email or WhatsApp. Your contact details and the content of the conversation. Purpose: to answer your questions and prepare a quote. Legal basis: Article 6(1)(b) GDPR.
  • Customer and contract data. Order, delivery and invoice information. Legal basis: performance of a contract and compliance with legal obligations such as accounting rules (Article 6(1)(b) and (c) GDPR).
  • Website statistics. Using Google Analytics — only if you have given consent in the cookie notice (Article 6(1)(a) GDPR). You can withdraw consent at any time.
  • Website security and spam protection. Technical data such as IP address and browser information. Legal basis: our legitimate interest in keeping the website running and secure (Article 6(1)(f) GDPR).

3. Who receives the data

We do not sell your data. It may only be received by service providers that help us operate, and only to the extent necessary:

  • Automattic Inc. (WordPress.com) — website hosting, Akismet spam filtering and Jetpack;
  • Google Ireland Ltd. / Google LLC — email and, if you have consented, Google Analytics;
  • Meta Platforms (WhatsApp) — if you choose to contact us via WhatsApp; WhatsApp’s own privacy terms apply;
  • delivery and installation partners — only where needed to fulfil your order;
  • accountants, auditors and public authorities — where required by law.

Some providers may process data outside the European Economic Area, for example in the USA. In such cases transfers are based on the EU–US Data Privacy Framework or on standard contractual clauses approved by the European Commission.

4. How long we keep data

  • quote requests and correspondence where no contract is concluded — up to 12 months after the last contact;
  • contract and accounting documents — for as long as required by law (usually 5 years);
  • Google Analytics statistics — up to 14 months;
  • your cookie consent choice — up to 12 months.

5. Cookies

The website uses necessary cookies and similar technologies, for example to remember your chosen language and your cookie choice. Statistics cookies (Google Analytics) are used only with your consent. You can change your choice at any time in the cookie settings at the bottom of the website.

6. Your rights

You have the right to request access to your data, its correction or deletion, restriction of processing, to object to processing, to receive your data in a portable format and to withdraw consent at any time. To exercise these rights, write to pbaltica@gmail.com. We will reply within one month.

If you believe your data is processed incorrectly, you may lodge a complaint with the Latvian Data State Inspectorate (Elijas iela 17, Riga, LV-1050, www.dvi.gov.lv) or with the supervisory authority in your country of residence.

7. Changes

We may update this policy. The current version is always available on this page.